Supplying American families since 2004

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Frequently Asked Questions (FAQ):   If you have a question not answered below, please Contact Us.

Are the prices in U.S. currency? 

Yes, all prices are in US$ .

Where does my order ship from?

All orders ship from our warehouse in Olean, NY.

How does my Ground order ship? 

Ground orders ship by USPS Mail.

Do you offer free shipping?

Yes, on orders $50.00+

How long will it take to receive my order?

Ground (USPS) may take up to 3-10 working days, depending on your location.

We also offer discounted shipping rates by FedEx.

Why select FedEx as my shipping option? 

We receive a volume discounted rate from FedEx that we pass on to you and you receive your order much quicker.

How are probiotics shipped? 

All refrigerated items are shipped with an ice-pack inside an aluminum shield bag. We recommend selecting FedEx as the shipping method for all refrigerated products. The ice-pack will arrive melted in most cases so be sure to refrigerate the product upon receipt.

What if I need to purchase a product that’s not available on your website? 

Please contact us and we’ll do our best to obtain the product for you and add it to our website.